Privacy policy

Who we are

Business registration number: 1009765644
Email: info@crochetbylot.com
Website: http://crochetbylot.com

What data we collect

We collect only the personal data needed to process your orders and improve our services. This includes your name, contact details (email, phone, shipping address), and communication with us. Payment is handled securely by third-party providers — we don’t store any payment details. We also collect anonymous website usage data via cookies.

Why we collect data?

We process your data to efficiently process and ship your order, contact you about your order or inquiries and comply with legal obligations like bookkeeping. With your consent, we may also use your data for marketing purposes, such as newsletters or promotions. Additionally, we use some data to improve our website’s functionality and user experience.

How long we retain data

We retain your personal data only as long as needed. Purchase data is kept for up to seven years for accounting purposes. Newsletter subscription data is retained until you unsubscribe. Contact form submissions are stored for up to two years for follow-up support.

Cookies

For details on the cookies we use with Shopify, please visit Shopify’s cookie policy. We use cookies to improve our site, run analytics, and enhance user experience. Third parties may also use cookies for targeted services and advertising.

Most browsers accept cookies by default, but you can adjust your settings to reject them. Please note that blocking cookies may affect your user experience and functionality on the site, and won't fully prevent information sharing with third parties like advertising partners.

Custom orders

For custom orders, we may collect additional details such as preferences, design specifics, or reference photos. This information will be kept confidential and used only for your order, with your consent.

Complaints

If you have any complaints about how we handle your personal data, please contact us using the details below. If you're not satisfied with our response, you may have the right to appeal or contact your local data protection authority. For the EEA, a list of authorities can be found here.

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We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. The updated policy will be posted on our site with the "Last updated" date and any necessary legal steps. Last updated: May 18, 2025