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Frequently asked questions

When will my order be shipped?

Your order will be shipped within 3 business days after purchase. Please note that weekends, public holidays and vacation periods are not included in this timeframe.

Can I return an item if I’m not satisfied?

Unfortunately, returns are not accepted, as each item is handmade with lots of love. Please feel free to contact us if you have any questions before purchasing.

Do we accept custom orders?

Yes, absolutely! Go to the ‘Custom Order’ page and choose your product. Looking for something more specific? Then feel free to fill out our contact form.

How long does it take to complete a custom order?

Custom orders usually take about 3 weeks to complete, depending on the complexity and current workload. We’ll always keep you informed about the estimated delivery time once your request is confirmed.

Do we ship internationally?

Yes, we do! We ship to Germany, Netherlands, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Greece, Spain, Sweden, Luxembourg, Hungary, Ireland, Latvia, Lithuania, Malta, Monaco, Poland, Portugal, Romania, Slovakia, Slovenia, United Kingdom, Italy, Switzerland and Norway. If your country isn’t listed or if you have any questions, feel free to contact us via the contact form, email or Instagram. We're happy to help!